Performance
4 chatters · last 28 days vs previous period
⚠️ Tier 3 offenses this period: James Carter
🚩 Metric flags: Lena Petrova (response time) · Sarah Al-Mansoori (response time) · James Carter (response time)
Top Performer
Lena Petrova
Score: 34
Total Revenue
$0
all chatters combined
Total Hours
0h
clocked in
Avg Score
23
3 metric flags
Lena Petrova
Client Relations RTRevenue
$0
New Subs
$0
PPV
$0
Hours
0h
Attend.
0%
QC
85
Sarah Al-Mansoori
Sales RTRevenue
$0
New Subs
$0
PPV
$0
Hours
0h
Attend.
0%
QC
92
Admin User
ManagementRevenue
$0
New Subs
$0
PPV
$0
Hours
0h
Attend.
100%
James Carter
Operations T3 RTRevenue
$0
New Subs
$0
PPV
$0
Hours
0h
Attend.
0%
QC
82
Scoring formula (100 pts max)
Attendance (25pts)
Shifts clocked in vs scheduled
Activity (25pts)
Shifts worked this period
Revenue (35pts)
Revenue on covered models
QC Score (10pts)
Chat quality review scores
Offense Penalty
-3/offense, -5/Tier 3
Metric Flags
Unlock <50%, Golden >3%, RT >2.5m